Clinical Coordinator

As an Clinical Co-ordinator, you will play a vital part in supporting our clinical teams, delivering a first-class service to our patients, and we can promise you that you will be valued!

You will be at the heart of our patient journey, ensuring smooth day-to-day operations, supporting our Audiologists and Hearing Care Assistants, and helping us deliver clinical excellence across our network.

And we support you in your role by providing structured systems and processes, along with a collaborative team to help you succeed.

For us, patients come before performance.

• A flexible working environment – remote from home
• Great training and development opportunities
• Competitive salary
• 34 days’ annual leave (including bank holidays),
• Private health cover
• Amazing discounts, savings and rewards through our reward gateway
• Standard Pension Contribution
• Company sick pay, should you ever need it

Clinical Co-ordinator

Working remote to support our Team in Scotland.

Have you got what it takes to be part of our Audiology family?

It takes a highly organised and customer-focused individual to join our team, supporting our clinicians and helping deliver an exceptional patient experience. So, you'll need to be proactive, adaptable and a strong communicator.

We’re actively looking for Clinical Co-ordinators who share our passion for patient care and operational excellence. Experience in a healthcare, audiology or patient-focused role is preferred.

About the role

You will play a key role in coordinating patient care and supporting the daily operations of our audiology services. Acting as a central point of contact, you will ensure patients, clinicians and partner practices are supported effectively.

Your responsibilities will include managing incoming calls, booking and optimising appointment schedules, supporting patients with technical queries, processing stock requests and payments, and ensuring follow-up actions are completed.

You will also liaise with partner practices to manage clinic coverage, respond to website enquiries to convert leads into appointments, and support insurance and quotation processes for hearing devices.

Working closely with dispensers and the wider team, you will help maintain efficient service delivery and a seamless patient journey.

What you’ll bring

• Excellent telephone manner and strong communication skills
• Ability to explain technical information clearly and confidently
• Strong organisational and diary management skills
• Effective time management and ability to prioritise workload
• Confidence handling payments, invoicing and stock processes
• Proactive approach to managing patient enquiries and converting leads
• Problem-solving ability with sound judgement
• Ability to work independently and as part of a wider team

A good understanding of healthcare environments, patient confidentiality and systems (such as booking systems or CRM platforms) will be beneficial. Experience within audiology or a similar setting is advantageous but not essential.

About Amplify Hearing

Amplify Hearing provide hearing care in over 480 practices across the UK and we're growing fast. Our success is thanks to our amazing team of hearing specialists - Audiologists and Hearing Care Assistants.

Our core values of transparency, honesty, adaptability, trust, and simplicity are at the heart of how we build long-standing relationships with our patients.

We're passionate about providing the absolute best in clinical care, being independent and serving local communities.

Join Amplify Hearing UK and become part of an organisation committed to innovation, growth, and making a difference. If you’re ready to embark on an exciting journey with a company that's committed to making a real difference in people's lives, we would love to hear from you.

For any questions about the role, please contact our Talent Team at opportunities@amplifyhearing.co.uk